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Role of the perceived justice of service recovery: A comparison of first-time and repeat visitors


Is love really blind? The effect of emotional brand attachment on the perceived risk of really new products


Consequences of a green image of drone food delivery services: The moderating role of gender and age



Peer-to-peer interactions: perspectives of airbnb guests and hosts.



The Impact of Relational Characteristics on Consumer Responses to Word of Mouth on Social Networking Sites



Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age



WHAT HAPPENS AFTER THEY LAUGH: HOW HUMOROUS ADVERTISEMENTS HAVE AN EFFECT ON CONSUMERS’ ATTITUDES, WORD OF MOUTH INTENTIONS, AND PURCHASE INTENTIONS, WITH THE NEED FOR HUMOR PLAYING A MODERATING ROLE



The relationship between perceived corporate reputation and employee’s positive word of mouth behavior: The mediation effect of trust to managers



Anthropomorphizing brands: The role of attributed brand traits in interactive CSR communication and consumer online endorsements



Open government and citizen participation: an empirical analysis of citizen expectancy towards open government data



How Virtual Agents Influence Online User Behavior: An Experiment and Modelling Proposal Assessing Effects on Attitudes, Loyalty and Word-O-Mouth



Comparative Study on the Effect of Tourism Council on the Activation of Rural Tourism



When Blame-Giving Crisis Communications are Persuasive: A Dual-Influence Model and Its Boundary Conditions



Chinese consumers’ perceptions toward social media platform for shopping and eWOM intention: a study of WeChat



Exploring the effects of social media features on the publics’ responses to decreased usage CSR messages



Influence of Expectation Confirmation, Network Externalities, and Flow on Use of Mobile Shopping Apps


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10.1108/S1064-485720190000018005

Does Country Really Matter? Exploring the Contextual Effect of Individual Self-construal in Reaping the Relational Benefits of Customer-based Reputation



Factors affecting social presence and word-of-mouth in corporate social responsibility communication: Tone of voice, message framing, and online medium type


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10.1016/J.INDMARMAN.2018.07.012

Effect of service-related resources on employee and customer outcomes in trade shows



Assessing Visitors’ Memorable Tourism Experiences (MTEs) in Forest Recreation Destination: A Case Study in Xitou Nature Education Area



Scansis as a unique crisis type: theoretical and practical implications



Consumers’ electronic word-of-mouth behavioral intentions on Facebook: Does message type have an effect?



Felt Betrayed or Resisted? The Impact of Pre-Crisis CSR Reputation on Consumer Reactions to Brand Crises


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Mouth Intention 입 의도


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