Employee Customer Identification 직원 고객 식별

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10.1016/j.ijhm.2020.102832

By integrating insights from the literature on relational job design and relational identification, we provide theoretical and empirical account of whether relational job design can foster employee-customer identification (ECID) and subsequently, enhance service performance.

관계형 직무 설계 및 관계 식별에 대한 문헌의 통찰력을 통합함으로써 관계형 직무 설계가 직원-고객 식별(ECID)을 촉진하고 결과적으로 서비스 성과를 향상시킬 수 있는지 여부에 대한 이론적이고 실증적인 설명을 제공합니다.

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10.1080/19368623.2021.1867283

In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified.

이 연구에서는 호텔 직원이 인식하는 전염병 우려의 속성을 조사하고 업무 스트레스, 직원 웰빙, 자기 평가 정신 건강, 조직 시민 행동 및 직원-고객 식별에 미치는 영향을 확인했습니다.

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Employee Customer Identification 직원 고객 식별

Employee Customer Identification 직원 고객 식별

Encyclopedia 백과사전

Sep 30, 2023

Employee Customer Identification(직원 고객 식별)란 무엇입니까?

Employee Customer Identification 직원 고객 식별 - By integrating insights from the literature on relational job design and relational identification, we provide theoretical and empirical account of whether relational job design can foster employee-customer identification (ECID) and subsequently, enhance service performance. ^[1] In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified. ^[2]
관계형 직무 설계 및 관계 식별에 대한 문헌의 통찰력을 통합함으로써 관계형 직무 설계가 직원-고객 식별(ECID)을 촉진하고 결과적으로 서비스 성과를 향상시킬 수 있는지 여부에 대한 이론적이고 실증적인 설명을 제공합니다. ^[1] 이 연구에서는 호텔 직원이 인식하는 전염병 우려의 속성을 조사하고 업무 스트레스, 직원 웰빙, 자기 평가 정신 건강, 조직 시민 행동 및 직원-고객 식별에 미치는 영향을 확인했습니다. ^[2]