Employee Customer Identification 従業員の顧客識別の紹介

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10.1016/j.ijhm.2020.102832

By integrating insights from the literature on relational job design and relational identification, we provide theoretical and empirical account of whether relational job design can foster employee-customer identification (ECID) and subsequently, enhance service performance.

リレーショナルジョブデザインとリレーショナル識別に関する文献からの洞察を統合することにより、リレーショナルジョブデザインが従業員顧客識別（ECID）を促進し、その後サービスパフォーマンスを強化できるかどうかの理論的および経験的説明を提供します。

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10.1080/19368623.2021.1867283

In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified.

この研究では、ホテルの従業員によって認識されている流行の懸念の属性が調査され、仕事のストレス、従業員の幸福、自己評価の精神的健康、組織市民権行動、従業員の顧客識別への影響が検証されました。

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Employee Customer Identification 従業員の顧客識別の概要

Employee Customer Identification 従業員の顧客識別

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Sep 26, 2023

従業員の顧客識別とは何ですか？

Employee Customer Identification 従業員の顧客識別 - By integrating insights from the literature on relational job design and relational identification, we provide theoretical and empirical account of whether relational job design can foster employee-customer identification (ECID) and subsequently, enhance service performance. ^[1] In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified. ^[2]
リレーショナルジョブデザインとリレーショナル識別に関する文献からの洞察を統合することにより、リレーショナルジョブデザインが従業員顧客識別（ECID）を促進し、その後サービスパフォーマンスを強化できるかどうかの理論的および経験的説明を提供します。 ^[1] この研究では、ホテルの従業員によって認識されている流行の懸念の属性が調査され、仕事のストレス、従業員の幸福、自己評価の精神的健康、組織市民権行動、従業員の顧客識別への影響が検証されました。 ^[2]