Introduction to Employee Customer Identification

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10.1016/j.ijhm.2020.102832

By integrating insights from the literature on relational job design and relational identification, we provide theoretical and empirical account of whether relational job design can foster employee-customer identification (ECID) and subsequently, enhance service performance.

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10.1080/19368623.2021.1867283

In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified.

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Employee Customer Identification

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Dec 11, 2023

What is/are Employee Customer Identification?

Employee Customer Identification - By integrating insights from the literature on relational job design and relational identification, we provide theoretical and empirical account of whether relational job design can foster employee-customer identification (ECID) and subsequently, enhance service performance. ^[1] In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified. ^[2]